Privacy policy

Auditly stores the information needed to operate the platform, support customer workspaces, and secure user access. This can include account details, organisation and membership records, inspection results, corrective actions, uploaded images, billing contacts, and basic technical logs.

We may also collect information you submit through sign-in, account creation, invitations, support requests, or product usage. Some data is provided directly by customers, and some is generated as teams complete inspections and compliance workflows inside the product.

• Profile and account information such as name, email address, authentication provider, and organisation membership.
• Operational records such as inspections, checklist responses, attachments, comments, corrective actions, due dates, and assignees.
• Commercial and support details such as subscription contacts, invoicing context, and messages sent to sales or support.

We use information to provide and improve Auditly, manage workspace access, support inspections and corrective-action workflows, communicate about accounts, and protect the service from misuse.

We may also use information for product support, troubleshooting, security monitoring, billing administration, and to meet legal obligations. We do not sell customer data.

Auditly uses a small number of service providers to run the product and support normal business operations. These providers may process data on our behalf for hosting, database infrastructure, authentication, payment processing, and transactional email delivery.

We may disclose information where required by law, to protect the platform or our users, or as part of a business transition such as a merger, acquisition, or asset sale.

• Cloud hosting and managed database infrastructure.
• Authentication providers such as Google and optional Microsoft sign-in.
• Payment and billing providers where subscriptions or invoices apply.
• Transactional email providers for invitations, account emails, and support communications.

Auditly uses essential cookies and similar session technologies to keep users signed in, maintain security, and support core application behaviour. We may add basic analytics over time to understand product usage and improve the service.

We keep information for as long as it is needed to operate the service, maintain customer records, resolve disputes, meet legal obligations, and preserve reasonable backup or audit history. Retention periods may vary based on the type of data and the customer relationship.

We design Auditly around organisation-scoped data access, authenticated sessions, and server-side validation. No system is completely risk free, but we work to protect information against unauthorised access, loss, misuse, and disclosure.

If you need to update account information, request assistance, or raise a privacy concern, contact us and we will respond in a commercially reasonable timeframe. Customers remain responsible for the information they choose to upload into the platform.

We may update this Privacy Policy as Auditly evolves. When we make material changes, we will update the date on this page and may provide additional notice inside the product or by email where appropriate.